Our Services
Expert Care for Lab Analyzers & Diagnostic Instruments
From routine preventive maintenance to complex repairs, we keep your diagnostic equipment performing at the accuracy and reliability your patients depend on.
How We Deliver Service
We offer two flexible service delivery models to fit your practice's needs — whether you need us on-site or prefer to ship your equipment to our bench.
On-Site Service
Our technicians come to your facility to perform repairs, diagnostics, and preventive maintenance with minimal disruption to your workflow. Ideal for equipment that is difficult to transport or when downtime must be kept to an absolute minimum.
- No shipping risk or transit damage
- Technician works around your schedule
- Same-day assessment and repair when possible
Depot / Bench Repair
Ship your equipment to our facility for thorough bench diagnostics and repair. Our controlled environment allows for detailed inspection, calibration, and testing before return — often faster than waiting for a field visit.
- Comprehensive bench testing and calibration
- Detailed service report included
- Secure packaging and return shipping
Core Service Offerings
01
Equipment Repair
Accurate, efficient repairs for lab analyzers and diagnostic instruments of all major brands. We diagnose the root cause — not just the symptom — so the fix lasts.
- Hematology, chemistry, and immunoassay analyzers
- Point-of-care and benchtop diagnostic instruments
- Centrifuges, incubators, and support equipment
- All major OEM brands supported
02
Troubleshooting & Diagnostics
Systematic fault isolation and root-cause analysis for intermittent errors, performance drift, and unexplained failures — before they become costly downtime.
- Error code analysis and fault isolation
- Performance drift and accuracy investigation
- Fluid path and reagent system diagnostics
- Written findings report provided
03
Preventive Maintenance
Scheduled PM programs that extend equipment lifespan, maintain calibration accuracy, and keep you compliant with regulatory and accreditation requirements.
- Manufacturer-recommended PM procedures
- Calibration verification and adjustment
- Wear-part replacement and lubrication
- PM certificate and service documentation
Equipment We Service
Lab Analyzers & Diagnostic Instruments
We specialize in the equipment independent practices and labs rely on every day.
Hematology Analyzers
CBC analyzers, differential counters, reticulocyte analyzers
Chemistry Analyzers
Benchtop and floor-standing clinical chemistry systems
Immunoassay Systems
ELISA readers, chemiluminescence analyzers, rapid test platforms
Point-of-Care Instruments
Blood gas analyzers, glucose meters, urinalysis systems
Coagulation Analyzers
PT/INR, aPTT, and full coagulation panels
Support Equipment
Centrifuges, incubators, refrigerators, pipetting systems
Not Sure Which Service You Need?
Tell us about your equipment and the issue you're experiencing — we'll recommend the right approach and get back to you within one business day.